Question: Is there a financial ombudsman in Spain?

The link to the area for information for making a claim, in Spanish only. You should first make the complaint in writing at the bank where you have a complaint. Giving the bank a period of time to answer, say 14 days before you take the claim to the Bank of Spain.

Does Spain have a financial ombudsman?

As a consumer you have the right to complain against a credit or financial institution in case you are not satisfied with the products or services provided.

3. Contact your national competent authority or Ombudsman.

Country National Competent Authorities
Spain Bank of Spain

How do I file a complaint against a bank in Spain?

How to submit a complaint

  1. Complain to your bank. MANDATORY REQUIREMENT. Submit a written complaint to your bank’s Customer Service Department or Ombudsman . …
  2. Submit the complaint to the Banco de España. Online (in Spanish)

What can you complain to the Financial ombudsman about?

Complaints we can help with

  • Home, travel, motor, wedding and other types of insurance.
  • Bank accounts, payments, cards, cash machines and other banking services.
  • Fraud and scams.
  • Mortgages including early repayment charges, valuations and equity.
  • Loans and other types of credit like car finance or debt and repayment problems.
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Where do I complain about financial institutions?

How to file complaints against banks and NBFCs on RBI website

  • To file a complaint, you need to visit …
  • Select the language from the dropdown and then ‘File a complaint with ombudsman against an eligible regulated entity’. …
  • Now, enter the general details on ‘lodge complaint portal’.

Who regulates banks in Spain?

The Bank of Spain is the national banking authority, responsible for supervision of Spanish banks. However, since the implementation of the SSM, it shares supervision duties with the European Central Bank (ECB).

How do I denounce a company in Spain?

How do you denounce? 1. In writing, by submitting a written document, which must be signed by the person submitting the accusation, or if the person cannot present the complaint, by another person Who at their request, will sign it.

How do I complain about a bank service?

Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances.

Is there an international banking ombudsman?

OBSI is a member of the International Network of Financial Services Ombudsman Schemes, a global association whose members operate as out-of-court dispute resolution mechanisms in the financial sector.

How do I report a bank to the Central bank?

For banks’ customers who have excess charges issues, the CBN advised that they “allow 30 days for resolution, after which you can contact the CBN by sending an email to, or call +234 7002255226”.

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Is Financial Ombudsman free?

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

When can the Financial Ombudsman consider a complaint?

You usually need to complain to a business or to us within six years of your problem happening. If you haven’t done this, we can’t usually investigate the complaint unless: you weren’t aware you had a reason to complain at the time.

Can I email the Financial Ombudsman?

If you’re not sure about anything – or have difficulties filling in this form – just phone us on 0800 023 4567. You can return this form by email to or post it to Financial Ombudsman Service, Exchange Tower, London, E14 9SR.